What the heck is an AAACK!TM Pack?

An AAACK!TM Pack is a personalized, customizable, take-it-anywhere, for-life’s-little-emergencies travel kit. It contains the over-the-counter medications, toiletries, and other sundries unique to your personal preferences, whether you’re hiking in the mountains, going to a destination bachelorette party, or attending your favorite music fest. And, it holds just the right amount of product – if your trip is a quick overnighter, or even a semester-long adventure.

How much can I get in my pack?

The smallest AAACK!TM Pack can hold anywhere from 10 to 20 items, depending on their sizes. The largest pack accommodates 40 to 70 items.

What if I don’t like the pre-built pack?

Change it! Our premade packs are designed by health care professionals, however, we realize you might prefer aspirin over ibuprofen; or you could be a cherry flavor cough drop person, not a honey lemon. So, our easy-to-navigate website allows you to simply drag and drop what you want and don’t want into and out of your personal AAACK!TM Pack. We recognize and appreciate the fact that health care – and in particular, the medications you prefer – are very personal choices.

What if I like a product that’s not on your website?

Tell us. Please! We’re always looking for new travel products our customers might want and need. If it meets our criteria, we’ll add it to the website so other travelers can benefit from your suggestion. Thank you, in advance, for your amazing ideas!

Can I get a different color pack?

Not yet, but it’s coming. You want a camo version for the hunter in your family or how about your school colors? We want that, too. Color-customized packs would be awesome, and we’re noodling on it right now. Stay tuned!

What happens when I run out of my medication?

Stop back by the website to easily and conveniently order refills. No sense driving around the city looking for those special travel-sized facial wipes. Just surf on over and get a discount on refills. And, don’t worry if you’re already on your trip, we’ll ship it wherever you are.

I noticed you sent a whole box of Band-Aids, but I only need a couple for my trip?

Yep, we don’t deal in single doses or onesies and twosies. When you buy from AAACK!TM you get multiple doses of travel-sized products for your pack, because we know your illness or issue could very likely last more than four hours! We suggest you pack just the number of Band-Aids you think you’ll need for this trip, and save the rest for future travels. Instead of squeezing in the entire box, you have five Band-Aids that are individually wrapped and take up much less space. And, you still have the box to resupply when needed.

Are your products TSA compliant?

Yes, 99 percent of our products are TSA compliant. We scour the marketplace to find items you can throw in your carry-on and breeze through security with. If it’s not TSA compliant, we’ll tell you, and you can decide whether you need it. You can always pack it in your checked bag if you think it’s a must-have.

What is California Proposition 65?

California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We care about our customers' safety and hope that the information provided helps with your buying decisions.

WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

How do you determine what goes in a pack?

Our advisory panel of health care professionals (see About Us) steers the content decisions for each pack. While they know health care, they don’t know YOU! So, we strongly encourage you to customize your AAACK!™ Pack to meet your specific travel needs.

What if I don’t like any of your suggestions?

WHAT? Okay, it could happen. Just start from scratch by selecting a pack size and building your very own pack from the ground up. What you prefer, in the sizes you like, all for you.

What if I just want a pack, but no medications?

You can certainly buy an AAACK!™ Pack without any meds. We know our unique, patent-pending design can accommodate lots of other things besides medications. In fact, the full stack with all the pods can hold electronics (power adapter, iPhones), snacks, batteries, and all sorts of other items. But, we hope you buy a few medications, so you’ll be prepared for life’s little emergencies.

What’s the biggest pack you market?

At AAACK!TM one of our primary markets is those living away from home for long stretches of time. You’re most likely students heading off to freshman dorm life, but you could also be extended business trippers, winter snow birds, or digital nomads. For you, we recommend the largest pack, which consists of all the pods available. This Big Daddy pack can be loaded up to address just about any potential AAACK!TM moment, providing you with the utmost assurance that you’re prepared for life’s little emergencies. We also think it makes a great graduation gift. (Hint, hint, Mom and Dad.)

It looks like the smallest medicinal size you sell is approximately a 10-count. What’s up with that?

We believe a single dose of anything is borderline useless. Our mission is to provide sizes that can provide care for 24 to 48 hours, maybe a little longer. If your issue is unresolved by then, it may be time to see a health care professional. We also know most people travel with friends and family, and since you’re all sharing germs, why not also share the antidote!

What if I keep seeing items I want, how will they fit in my pack?

As you continue to shop our site, our wizard-behind-the-curtain keeps track of your items. Once you exceed the size capacity of your pack, we’ll automatically increase it to the next size up. The updated price, as well as a visual representation of the pack will appear on your screen, so you can see whether it’s right for you. Similarly, as you remove items, we’ll decrease your pack size, so you’re getting just the space you need for your selected items. You only get what you really need. Cool, right?

Once I deconstructed my meds and prepared my pack I realized I had more room. Is my pack too big?

As stated elsewhere, we don’t believe in single doses, so we market travel sizes, or in some cases what you’d find at your local pharmacy. We don’t know whether you plan to take all the Band-Aids or whether you’re going to pull a few out, so we have to be conservative and ensure you will always have enough room for ALL of the items you ordered. If you configure your pack differently, and you’ve got extra room, sweet! Keep shopping our site for more travel products, or add some more stuff you already have at home.

I left on my trip and forgot to order my pack. What do I do?

No problem, just go to www.aaackpacks.com, order your pack, and we’ll send it to wherever you’re staying.

What is your shipping, returns, and warranty policy?

Whoa there, big fella!! A return? Say it ain't so! We're devastated that someone would even consider returning one of our fine products. Was it the pack? I'll track down those design guys ASAP? A product opened during shipping? The USPS will hear from me!

While we're terribly disappointed, we do have a stellar warranty and returns policy only surpassed by our great products. Please review the information below. If you can't find what you're looking for please email [email protected]. We like to hear from our customers even the ones who are not particularly pleased.  

30 Day Personal Satisfaction Guarantee 

If you are not satisfied with your AAACK! Pack purchased directly from www.aaackpacks.com, you may return the item within 30 days from the date of purchase for a full refund, minus any shipping and handling costs. Returns must be in good condition in the original box and case with a tracking number for full credit upon receipt. Contact [email protected]. If purchased from another retailer or website, please contact them directly for information on their return policy.

AAACK! Packs, Inc. Limited Warranty for AAACK! Pack Travel Packs

This Limited Warranty (the “Warranty" or “Limited Warranty") is issued by AAACK!, Inc. ('the Company') to the original retail purchaser ('Purchaser') of the AAACK! Pack (the 'Product').

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state in the U.S. or province to province in Canada.

1. WHO AND WHAT IS COVERED BY THIS LIMITED WARRANTY?

The Company warrants to Purchaser that the Product will be free of defects in workmanship or material, subject to the terms of this document. However, slight material differences or color imperfections due to variations in the manufacturing process shall not be considered defective as its functionality shall be unaffected.

2. HOW LONG WILL THIS WARRANTY LAST?

This Limited Warranty will last and be in effect during the thirty (30) days immediately following the date Purchaser purchased the Product.

3. WHAT DOES PURCHASER HAVE TO DO TO GET WARRANTY SERVICE?

Purchaser must take the following 3 steps to obtain warranty service:

a. In the event of a covered defect in Product, notify the Company by phone, email or mail within thirty days of purchase by Purchaser. If Purchaser discovers a covered defect in material or workmanship, Purchaser must notify the Company about the problem and obtain shipping instructions from the Company before returning Product. Contact the Company by phone, email or mail. Be prepared to define a brief description of the defect and how Purchaser discovered the defect.

b. Send the Product back to the Company per the Company’s instructions. Once the Company receives Purchaser's notification for warranty service, the Company will provide Purchaser with a return authorization number and instructions on how to return Purchaser's product. Purchaser must follow the shipping instructions once Purchaser receives them. Purchaser must pay all shipping charges to return the Product to the Company. Purchaser will bear the total risk of loss until the Product is received by the Company.

 4. WHAT WILL THE COMPANY DO IF PURCHASER DISCOVERS A DEFECT?

During the applicable warranty period, provided the Product is returned in accordance with the terms of this Limited Warranty, the Company will replace the Product and refund the return product shipping cost in full. All returned Products shall become the property of the Company. New replaced Products will be subject to the terms of this Limited Warranty. The Limited Warranty period is not extended if the Product is replaced. The Limited Warranty period expires at the end of thirty days from the date of the original purchase of the Product. If the Company deems that any returned Product is not found to have a defect, the original Product will be returned to the Purchaser at Purchaser’s expense and no refund to the customer for any returned shipping costs incurred will be given.

5. WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?

This Limited Warranty is conditioned upon proper use of Product by the end User. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to sand, dirt, neglect, unusual physical stress or immersion (full or partial) in corrosive liquid; (b) scratches, dents and cosmetic damage; (c) defects or damage resulting from excessive force; (d) Product that has the batch number removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment (microwave, freezer) not approved nor furnished by the Company; (g) defects or damage resulting from improper use or maintenance; (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, or improper use; or (I) Product used or purchased outside the areas where the Company sells or authorizes the sale of the Product.

6. LIMITATION OF LIABILITY AND DISCLAIMERS

THIS LIMITED WARRANTY IS PROVIDED IN LIEU OF ANY AND ALL EXPRESS WARRANTIES. ALL IMPLIED WARRANTIES, INCLUDING (WITHOUT LIMITATION) IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THE WARRANTY PERIOD AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES (IN THE U.S.) OR PROVINCES (IN CANADA) DO NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY, SO THE ABOVE LIMITATION MAY NOT APPLY TO PURCHASER’S WHO RESIDE IN SUCH STATE OR PROVINCE. THE COMPANY’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN THE PRODUCT IS LIMITED TO THE TERMS SET FORTH IN THIS LIMITED WARRANTY. THE PRECEDING LIMITED WARRANTY CONSTITUTES THE COMPANY’S ONLY OBLIGATION TO PURCHASER AND REPRESENTS PURCHASE'S EXCLUSIVE REMEDY AGAINST IT. IN NO EVENT WILL THE COMPANY BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT. SOME STATES (IN THE U.S.) OR PROVINCES (IN CANADA DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO PURCHASERS IN THOSE STATES AND PROVINCES.

No person or entity is authorized to give any other warranty or to assume any other obligation on behalf of the Company. Any provision of this Limited Warranty prohibited or unenforceable in any jurisdiction shall be ineffective only to the extent of such prohibition and shall not invalidate any of the remaining provisions of this Limited Warranty. THIS WARRANTY IS NOT TRANSFERABLE.

7. GOVERNING LAW

This Limited Warranty will be governed and construed in accordance with the law of the State of Texas, without regard to Texas’ conflict of law rules. PURCHASER AGREES THAT ANY DISPUTES ARISING OUT OF THE PURCHASE OF OR USE OF THE PRODUCT WILL BE DECIDED BY BINDING ARBITRATION. PURCHASER ACKNOWLEDGES AND AGREES THAT PURCHASER WILL NOT FILE A CLAIM AGAINST AAACK! PACKS IN ANY COURT IN ANY JURISDICTION. AND SPECIFICALLY WAIVES TRIAL BY JUDGE AND/OR JURY.

OK, I read through all the FAQs and still didn’t find the information I was looking for?

No problem, email the AAACK! Man (aka, the company president). If he doesn’t have the answer, he’ll find it for you. He can be reached at [email protected]. He occasionally sleeps, and he’s also pretty busy, so please leave a message if he doesn’t pick up.